28 Day Trials (Classes and Premium)

How many class sessions can I attend in the 28 days?

You have unlimited access to classes on the weekly time table. You can also do more than 1 session per day.

Can the trial session be paused/extended if I am sick?
Yes! we don’t want you to miss out on training. Simply email us at admin@primalnrgfitness.com.au and we can arrange for the extension.

What happens after my trial?
A coach will contact you to discuss your training needs, and make recommendations for your training and memberships.

Is there a service guarantee?

Yes! If you are unsatisfied with your training/service during your trial period, we are happy to provide you with a refund. Your coach will discuss this refund policy with you.

How many PT sessions are there in the Premium trial?
There are 4 session (45 mins, paired). Ideally done once a week.

What is I can’t make it to my scheduled PT session?
If you can’t attend your session, let your coach know asap, your coach will do his/her best to will reschedule your session.

Classes

What are your most popular classes?

Strength and Strong AF are the most popular, so are the Saturday Fit sessions. Make sure you book ahead so that you can secure a spot.

What is the limit on participants for classes?

There is a maximum of 10 participants for each class. This ensures there is enough room for safety and maximises the coaching experience for all.

I'm recovering from an injury, can I still train?

Certainly. Doing safe and appropriate exercises can actually help you speed up your recovery process. Movement is medicine; this means that you are encouraged to stay as active as possible during your recovery. Your coach can work together with your rehabilitation specialist to develop exercising options. 

How many classes should I do in a week?

This depends on your level of fitness, time available and what you are trying to achieve. Generally, 2-3 classes a week for the first 4 weeks if you are new to exercising.

What are your most popular sessions?

Our Strength sessions on Monday and Thursday late afternoons are most popular. Afternoon classes in general average between 6-9 participants. Morning sessions are less busy, averaging 5-8 per class. A smaller group means that your coach can spend more time with you on technique correction. 

Apart from classes and Personal Training, what other services do you provide?

We have a remedial massage therapist (Body Reviver) on-site. Many of our members use deep tissue massage as part of their recovery and restoration regime. We also have a partnership with a Physiotherapist (CPPhysio) located a few minutes walk away. 

I have not exercised for many months, will the classes be too difficult for me?

All classes are scalable, this means that any exercises can can be adjusted/modified to suit your needs. For example, if deep squatting with heavier weights are painful for your knees, your coach can prescribe another exercise which will work on similar muscle groups but have less impact on your knees.

I want to learn how to lift weights correctly, will the coaches teach me how to do this?

Absolutely! One of our core values is to focus on proper lifting techniques. We do that because we want you to reap the benefits of proper lifting and also to reduce any chance of injuries. Right from the very start, your coach will teach and correct you on all exercises/activities regardless of level of difficulty.

Can I still train if I feel muscle soreness?

Yes you can. You can expect to experience some muscular soreness after a session of hard training. This is known as Delayed Onset Muscular Soreness (DOMs). This usually resolves or greatly diminishes after 48-72 hours. You coach will help you with some proper recovery methods to reduce DOMs.

What qualifications do your coaches have?

All our coaches have a the industry requirement of a Certificate IV in Fitness, Apply First Aid and are registered with Fitness Australia for relevant professional indemnity insurance as a minimum. Additionally, all our coaches have certifications and qualifications pertaining to their areas of interest and expertise.

Who are the people that train at Primal?

Primal consist of a very diverse community. The average age group is between 30-40 years. Majority of our members live with 3km of Primal and are corporate city workers. Members generally want to reduce body fat, improve strength and mobility. Most train between 3-5 sessions a week. 

Nutrition

Do you provide diet plans?

We have something better than a diet plan – a comprehensive nutrition coaching program which comes together with your standard higher level memberships at NO ADDITIONAL CHARGE.

This program is delivered on a week to week basis and coaches you on the most important aspects of proper nutrition to help you lose fat and maintain the fat loss or to put on quality muscle mass. You will be assigned an individual coach throughout your program. The program is suitable for beginners.

Do you recommend any supplements or protein powder?

We generally do not recommend supplements unless there is clear need for this as advised by your health care professional. For example if you are trying a vegetarian type diet and have been advised to increase protein consumption.

I feel stronger, fitter and my clothes fit better but my weight remains the same, why is that?

This is very likely due to you putting on muscle – which is actually a very good thing! Muscles being denser that fats means that it takes up less space, which explains why your clothes fit better but weight remains unchanged. More muscle mass means a faster metabolism which further aids in fat loss.

I just want to lose weight and tone up. Will lifting weights make me bulky?

Unless you are trying to build muscle bulk, it is very unlikely you will develop “bulky” muscles. The images that you see on social media of professional bodybuilders and fitness athletes requires a lifetime of training, commitment and extreme lifestyle modifications which include extreme dieting to achieve. Lifting weights and resistance training in general will help you develop a leaner and more balanced physique. This applies to all genders, ages and level of fitness.

Membership and booking

My partner/friend and I want to train together, is there a discount for combined memberships?

Certainly. We offer a better rate for each person should at least 2 people join together (combined memberships). 

Are there discounts on membership fees for upfront payment?

Yes, we offer a generous discount for upfront payments of at least 3 months. Please speak to us in person for further information.

Can I put my membership on pause if I go away or am sick?

Yes you can. We understand that many members have to travel out of town for work. We have a very flexible approach to membership pauses. Pauses are placed with a minimum of 1 week and there is no maximum pause period. You also do not pay any pausing fee. 

How are my membership fees processed?

Your membership fees are processed via direct debit on a fortnightly basis. You may select direct debit via credit card or bank account. Your fees are processed through a 3rd party company - Stripe.

Do I need to sign a contract?

We do not offer any lock in fixed term contract. Your fess are paid on a pay-as-you-go basis. This also means that you may cancel at anytime.

Can I claim membership fees from my insurance provider?

We can provide you with a tax invoice for your membership fees paid. Please check with your relevant heath care provider for specific amount of rebate.

Do I need to book in for classes?

Yes. We use a booking App called Momence. This App allows you to track which classes you do. Classes are limited to a maximum of 10 persons. It is important to book in so your coaches can adjust the program if needed, based on the number of participants. Your coaches also want to ensure you get the most out of your session and this means keeping class numbers in check.

How far ahead can I book?

You can book up to 4 weeks in advance for all classes

Are there penalties for late cancellations and no shows?

No, we do not implement fines or charges. We understand that life has its occasional urgencies and we operate base on trust and accountability. Frequent late cancellations will reflect poorly on yourself. Your coach reviews your attendances monthly and provides feedback on your attendance. Late cancellations (less than 6 hours before the start of class) and no show occurs when you book but fail to turn up.